Our number one priority is the well-being and safety of our guests and team members. To secure just that, we have rigorous procedures and routines in place regarding enhanced cleaning and physical distancing.
New processes for cleaning and hygiene
Our team members are being trained in enhanced cleaning routines, both within personal hygiene and new cleaning routines. We are also following COVID-19 guidelines provided by local health authorities.
Cleaning products for guests
Within your accommodation, we will be providing ample cleaning supplies, hand sanitisers, soap, tissues, kitchen roll/paper towels and clean towels.
Check-in and check-out will be remote, a short film will be sent prior to arrival and full instructions for check-in.
New Information Folders in your accommodation will cover:
- Health, Safety and Emergency Procedures
- What is in your accommodation
- Places to visit
- Places to eat, including take-aways
- Walks, Beaches, Historic Places
Revised food offerings
New options for ordering breakfast – we no longer provide the option of breakfast in our Pavilion, but you can order individually packaged, fresh croissants which can be delivered to your accommodation.
Reassuring you – what are we doing to keep you safe?
All staff wash their hands-on arrival and wear PPE provided.
Staff Protective clothing- PPE
All staff will wear gloves, a mask and an apron when cleaning pre, post (and if required) during a guest stay.
Cleaning equipment for staff
All equipment e.g. mops, brushes and cloths we use are cleaned and washed at 60 degrees and, where possible, disposable cloths in high-risk areas with 70% alcohol sanitiser. All kitchen brushes and sponges will be sanitised using 70% alcohol sanitiser or replaced.
Process: A disposable cloth to first clean hard surfaces with warm soapy water, then disinfected using alcohol sanitiser.
Increased cleaning time
All usual cleaning times will be increased by another 25% to ensure units will be cleaned rigorously, following procedures and routines in place regarding enhanced cleaning.
High touch areas and objects
Priority will be taken in all ‘high-touch’, horizontal areas and hard surfaces, these include: all handles, doors, wardrobes, fridges, ovens, wood-burner, BBQ, loo seats and flush, information folder, toasters, kettle, light switches, taps, waste and recycle bins, fruit bowls, bread bin, fire poker, worktops and shelves.
Cutlery and crockery
Cutlery and crockery will be put through a dishwasher at the highest temperature between each booking.
We will be asking guests to remove bed linen and towels themselves after their stay and put it in the bag provided. All our laundry is laundered at 60 degrees. We have removed items such as bedspreads and throws which cannot be washed between every stay. We have replaced these with washable blankets that can be laundered. All upholstery will have been steamed cleaned.
Your cleaning products
Within your accommodation, we will be providing ample cleaning supplies, hand sanitisers, soap, tissues, kitchen roll/paper towels and clean towels. These items are for you to use.