Booking Terms & Conditions

Cancellation Policy and Terms & Conditions.

Thank you for booking your holiday with us to stay at ‘hide at St Donats’. This is the boring part, but please take a couple of minutes to read through our cancellation policy and terms and conditions as they contain important information that forms part of the contract between you and ‘hide’.

Sorry all this is so formal, but providing these details prior to your arrival means that you, other ‘hide’ guests and we all understand our obligations under the holiday contract. This hopefully ensures an enjoyable stay for everybody.

Cancellation policy for all accommodation.

We take a 25% deposit at the time of booking. At this point your holiday is considered confirmed and the following cancellation charges come into effect. You are strongly advised to ensure that you have insurance to cover cancellation or curtailment of your holiday. If you wish to cancel your booking you can do so in writing within 14 days from the date of booking and receive a refund of any deposit paid (unless you are booking less than 90 days prior to arrival). If we do not hear from you within this period you are deemed to have accepted our terms and conditions. You may cancel your holiday with ‘hide’ at any time; however the following fee structure will apply:

Number of days before arrival that written notification of cancellation is received. Cancellation charge based on total holiday cost
More than 90 days and within 14 days of booking* Refund in full
More than 90 days 25%
Less than 90 days 100%
Premature termination of stay 100%

* Our 14 day cooling off period gives you time to read and understand our terms and conditions. Once the 14 days have lapsed you are deemed to have accepted our terms and conditions. This discretionary cooling off period applies if you are booking 90 days or more prior to your arrival date. Where the balance of the payment for your holiday has not been paid 90 days prior to the commencement of your holiday, we will send you a reminder. If within 10 days of the reminder being sent the balance is still outstanding, ‘hide’ will be entitled to rescind the agreement, retain the deposit, and then claim against you all losses incurred. In the case of cancellation more than 90 days before the commencement of your stay only the deposit will be forfeited. It is your responsibility to ensure you have appropriate insurance.

‘hide’ accommodation – terms and conditions of rental

The rent of accommodation includes furnishings, parking, use of water and electricity together with the facilities listed in the welcome pack.

Children

With the exception of the Walden Lodge all guests need to be above the age of 23. For bookings in the Walden Lodge teenagers can accompany adults. In the case of children below the age of 12 please telephone to discuss. A special arrangement for children below the age of 12 is sometimes possible once the quiet, peaceful, retreat style nature of the site has been clearly explained and accepted.

Pets

We regret that no pets are allowed on the site – we can get in touch with local kennels if you wish.

Check-in

Check-in time is between 4.00pm-8.00pm on the day of arrival. If you think you will be arriving after 8.00pm please contact: Bookings office 01446 794362 (weekdays between 9.30am-4.30pm).
For any urgent needs after 8.00pm: 07766726317

If you know in advance that you will be arriving after 8.00pm please let us know.

If you arrive too late to be able to complete the check in procedure with a member of staff we cannot be held responsible for any loss, damage or injury that occurs between time of arrival and completion of the check in procedure. It is your responsibility to contact ‘hide’ reception the next morning to complete the check in procedure and to be shown how to use the wood burning stove in your accommodation.

As part of the check-in we will pre-authorise £100 per unit of accommodation.

The pre-authorisation is a temporary hold of funds on a credit or debit card.

The pre-authorisation is not a charge and no funds will be debited from your account; however your bank statement may show the pre-authorisation as a pending transaction.

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred during your stay or loss/damage to your accommodation.

Wood Burning Stoves

Wood burning stoves may only be used once whoever is designated to operate the stove has had instruction from a member of staff and has signed our confirmation of instruction and disclaimer form.

Operating or lit wood burning stoves are not to be left unattended at any time.

Behaviour

In order to make everyone’s stay at ‘hide’ enjoyable, all guests are requested to be considerate of others.

Inappropriate or anti-social behaviour may lead to removal from ‘hide’ without a refund of the rental sum or any part of it.

Noise

Please respect your fellow guests’ privacy. Guests are not permitted to play amplified music at any time. After 10.00pm we request that all guests keep noise to a minimum in accommodation areas.

Liability

A. hide can accept no liability for theft, loss or damage, of whatever nature, during or as a result of your stay.
B. The person who books assumes responsibility for any other guests within his/her party. You and all members of your party are jointly and severally responsible for all loss, damage or injury which may arise, for hide at Donats Ltd. or any third party, as a direct or an indirect consequence of your party’s stay.
C. If your accommodation or equipment is left in a poor condition resulting in additional cleaning, repair or replacement, you may be charged to cover the costs incurred.

Force Majeure

Where any cancellation or change to your booking results from force majeure, our liabilities are limited to offering alternative accommodation (where available) or a full refund. We cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. “Force majeure” means any circumstances beyond the reasonable control of hide including, without limitation, an act of God, fire, flood, natural or nuclear disaster, adverse weather conditions, war or threat of war or acts or threat of acts of terrorism.

Complaints

Should you find you have any complaint during your stay at ‘hide’, please notify us immediately and we will do all we can to rectify the problem. Should you remain unsatisfied please notify us in writing within 7 days of the end of your stay.

Disclaimer

• It is your responsibility to ensure you and all members of your party are familiar with our terms and conditions.
• It is your responsibility to ensure you and all members of your party are covered by appropriate insurance.
• Although every care is taken in managing the various facilities, such as fire pits and wood burning stoves, hide cannot be held responsible for any loss or damage arising from any misadventure associated with any activity.
• The optional adventure activities shown within our website by our partner companies are, to different degrees, potentially hazardous in nature and in subscribing to a given activity our guests accept that they have satisfied themselves to and are accepting any risk involved. Any bookings will be on the partner company’s terms and conditions and hide can accept no liability in relation to such activities.
• By completing a booking with hide you agree to observe our guidance and recommendations and take full responsibility for your own safety.
• By completing a booking with hide you and all members of your party are deemed to have accepted our terms and conditions.

Contact details

Please send all correspondence relating to Hide at St Donats Ltd,

Address: Tresilian Wood, St Donats, Llantwit Major Vale of Glamorgan, South Wales CF611ZB
Email: paula@hide.wales
Phone: 01446 794362